Replacement parts and surplus electrical equipment
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What are your policies requarding the contacts we purchase from electricalcontactkits.com?
Please view our policies page for more information on warranty, exchange, and return policies.

Why don't any items show up in my pallet?
If you add items to your pallet and no items show up, then you might need to enable your cookies. Electrical Contact Kits cannot assign you a pallet number unless you have cookies enabled.

I don't have a credit card. How do I open an account with electricalcontactkits.com?
If you need information about opening an account, please contact us directly at (888) 293-6004.

What if I have a contact kit, but no part number or nameplate information?
The best thing to do is take a picture of the contact kit and email it to us at roman@aaron-steel.com

How quickly are items shipped?
Orders for items placed before 3:00PM EST are shipped the same day they are ordered.

What do I do if I need a large quantity?
Large quantity discounts are available. You can either send us a request for a quote from our get a quote page or call us directly at (888) 293-6004.

What if the equipment I service is really old?
We have surplus kits available. And for larger and obsolete contacts we also have resurfacing services available. Please contact us directly at 1 (888) 293-6004 for more information.

What does the term Factory New mean?
Factory New products are genuine products purchased directly from an authorized supplier.

What does the term Surplus mean?
Surplus products are genuine, original equipment products that we have acquired that were never installed or used.

What do I do if I have a problem with the website?
If you have a problem with the fuctionality of the website, please call our web designers at (412) 901-5351 and ask for Scott.


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